Hiring a roofing contractor is one of the most important decisions you’ll make as a homeowner—especially in Georgia, where seasonal storms and intense summer heat can put your roof to the test. Whether you’re dealing with an aging roof, storm damage, or planning a full replacement, choosing the right contractor can mean the difference between a job well done and a costly mistake.
Unfortunately, the roofing industry is full of companies that lack experience, proper certification, or transparency. That’s why it’s crucial to ask the right questions before signing a contract. At Finley’s Roofing, we believe in honesty, craftsmanship, and educating homeowners so they can make informed decisions. Here are the top 10 questions you should ask any roofing contractor—along with the answers you deserve.
1. Are You Licensed and Insured in Georgia?
Why it matters: Hiring an unlicensed or uninsured contractor exposes you to legal and financial risk. Georgia requires contractors to carry liability and workers’ compensation insurance.
What to look for:
- Valid Georgia contractor’s license
- General liability insurance
- Workers’ compensation coverage
At Finley’s Roofing, we carry all necessary licenses and insurance to protect our clients and our crew.
2. Are You a GAF Master Elite® Certified Contractor?
Why it matters: GAF is North America’s largest roofing manufacturer, and their Master Elite® Certification is awarded to only the top 3% of roofing contractors. It’s a mark of quality, reliability, and professionalism.
What it means:
- Factory-trained and certified
- Able to offer exclusive GAF warranties
- Proven track record of customer satisfaction
Finley’s Roofing is proud to be GAF Master Elite® Certified, giving you access to industry-leading materials and warranties.
3. Can You Provide References or Reviews from Past Clients?
Why it matters: Any reputable roofer should be able to provide recent customer references or point you to verified reviews.
Where to check:
- Google Reviews
- Better Business Bureau (BBB)
- Angie’s List / Nextdoor
- The contractor’s own website
Finley’s Roofing is A+ rated with the BBB and has earned multiple Angie’s List Super Service Awards. We’re happy to provide references!
4. What Kind of Warranty Do You Offer?
Why it matters: Roofing warranties can vary widely. You want both manufacturer warranties on materials and workmanship warranties on the installation.
At a minimum, ask about:
- Manufacturer warranties (standard vs. upgraded coverage)
- Workmanship warranties (how long, what’s covered)
- Warranty transferability if you sell your home
We offer a 10-year workmanship warranty and install GAF systems with lifetime limited warranties backed by the manufacturer.
5. What Is Your Process from Start to Finish?
Why it matters: Understanding the project timeline and communication flow helps avoid surprises.
You should know:
- When the job will start and how long it will take
- Who your point of contact is
- How debris and cleanup will be handled
- What happens if the weather delays work
At Finley’s Roofing, every job is managed by an on-site project manager who keeps you informed and ensures quality from start to finish.
6. Do You Require a Deposit or Payment Upfront?
Why it matters: Be cautious with contractors who require large upfront payments before any work begins.
A trustworthy contractor will:
- Provide a clear written estimate and contract
- Outline payment terms based on project milestones
- Never pressure you into early payment
We don’t ask for a single payment until the job is completed to your satisfaction, just as outlined in our agreement.
7. What Type of Roofing Materials Do You Use?
Why it matters: The quality of the materials affects the durability, appearance, and warranty of your new roof.
Ask about:
- Shingle type (3-tab vs. architectural vs. designer)
- Brand and product line
- Underlayment, flashing, and ventilation components
We use GAF Timberline HDZ® shingles, known for their durability, wind resistance, and beautiful finish—perfect for Georgia’s climate.
8. What Safety Measures Do You Take During the Project?
Why it matters: Roofing can be dangerous. Safety procedures protect workers, your family, and your property.
Contractors should:
- Follow OSHA safety guidelines
- Use fall protection and roof harnesses
- Keep the job site secure and clean
Safety is a top priority at Finley’s Roofing, and our team is fully trained in both roofing safety and site cleanliness.
9. What Happens if You Discover More Damage Mid-Project?
Why it matters: Sometimes, once shingles are removed, unseen issues like rotten decking or pest damage are uncovered.
Make sure the contractor:
- Will notify you immediately
- Provides a revised estimate or change order
- Doesn’t proceed without your approval
We always keep homeowners informed and never move forward with additional work without your approval.
10. Will You Handle Permits and Inspections?
Why it matters: Roofing projects often require permits and inspections, depending on your municipality.
A professional contractor will:
- Pull necessary permits
- Coordinate with city inspectors
- Ensure your roof is up to code
We handle all permitting and inspection logistics so your project stays stress-free and compliant.
Red Flags to Watch Out For
Avoid any roofer who:
🚩 Can’t provide a physical business address
🚩 Doesn’t offer a written contract
🚩 Wants full payment upfront
🚩 Pressures you into signing the same day
🚩 Doesn’t carry insurance
Hiring the wrong contractor can lead to shoddy work, voided warranties, or even legal issues.
So, Why Choose Finley’s Roofing?
Choosing a roofing contractor isn’t just about price—it’s about trust, experience, and peace of mind. At Finley’s Roofing, we bring:
✔️ 83+ years of experience
✔️ GAF Master Elite® Certification
✔️ A+ BBB rating & award-winning service
✔️ No payment until you’re satisfied
✔️ A 10-year workmanship warranty
We believe when you turn into your driveway, you should look up at your roof and say “Oh wow” — not “Oh no.”
Ready to Hire a Roofer You Can Trust?
Give us a call at 770-262-7375 or visit finleysroofing.com to schedule your free, no-obligation roofing estimate.